Dr. Paul Warner Email Address

Enterprise Director of Leadership Development

InMoment is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer stories to inform better business decisions, and create more valuable relationships with their customers. Through its Experience Hub, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement solutions, as well as strategic guidance, support, and services to more than 350 brands in 95 countries.

I am both a scientist and practitioner, combining research and analysis expertise with practical knowledge of how to leverage data to transform people and business. Recently, I have been fortunate to serve in the role of Vice President - Consumer and Employee Insights at InMoment. My team provides a range of services from best practices in feedback design and loyalty modeling, to key driver and outcome linkage analysis for both customers and employees. The Labs also manage the company’s consumer benchmark studies, which provide benchmark data from a multitude of industries to clients and other companies. As a Consulting Psychologist, I have been trusted advisor to some of the world’s most admired companies, and have coached hundreds of executives and businesses to transform the way they do business. I am passionate about creating cultures where employees and customers can share in a positive experience, and create loyalty and advocacy. Over the course of my career, I have become a recognized thought leader in the area of survey-guided feedback. The book, which I co-authored, "Magic: The Five Keys to Unlock the Power of Employee Engagement", has received international praise and was recently recognized as one of the best business books in 2015. I live in the beautiful state of Utah with my wife and 4 children. Passionate about music and have played the guitar for 25 years. Perfect day is walking in a city with my wife and eating at great restaurants.