Natasha Lorens Email Address

Digital Product Management and Content and Digital Operations and Strategy

If you are reading a book, Ingram Content Group is probably behind it. Ingram offers solutions to publishers, online and retail stores, education market and libraries.

Versatile and driven operations and creative services project and product manager experienced in digital and print media, creative team management, content operations, publishing SaaS, customer success, and general business operations. Extensive experience in content management systems (CMS)and CRMs, content operations strategy, website and product content architecture, product and project management, digital asset management, and content launch direction for large web properties. Also experienced in customer experience and journey improvement, business processes, workflow strategy and implementation, high-volume workflow management, leadership of remote teams and independent contractors, social media and general marketing strategy. Proven success in operational, organizational, financial, analytical and performance-management skills.Key SkillsAssessment and Documentation | Process Development | Content Management Systems | SaaS | Web Content Management | Print Publishing | Workflow Management | Personnel Management | Business Operations | Project Management | Product Management | Customer Success | Customer Experience and Journey Mapping | Social Media Strategy | Marketing Strategy | Audience Development | CRMs | Salesforce | Zendesk | Drupal | WordPress | Extensis Portfolio | Asana | Google Analytics | HubSpot natashalorens@gmail.com