John Kiminecz Email Address

Director of Marketing Strategy

InfoCision Management Corporation is a company that operates call centers.

Problem solver. Caretaker. Revenue Generator. Your customers are your family – – and deserve to be treated that way! As Director of Marketing Strategy, my job is to deliver the absolute best customer experience – – every time! With over 2,800 Midwestern-based, accent-neutral agents at our disposal, I will ensure that your customers are dealing with the most effective, most mature care agents the nation has to offer. Whether we’re taking calls along-side your care team, helping with overflow, or handling after-hours volume. I bring to you “communicators”, who listen to your customers’ needs and bring rapid, effective first-call resolution, with industry-leading service levels and the lowest abandon rates in the business. And we’ll help to pay for it with cross-sell, up-sell or win-back victories. No one knows your customers better than you, but I’ll prove that it IS possible to outsource the same care and attention that you provide in-house – – at a fraction of the cost. It's the way I treat my family, and it's the way I'll treat yours.