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I am a forward-thinking, collaborative authority in organizational alignment—with an eye for building and growing teams, as well as for coaching and mentoring individual employees. I am a recognized, multi-faceted, and data-driven leader who listens, learns, and puts people first; in turn, leveraging their strengths, stimulating creativity, and cultivating a sense of ownership and transparency. RECENT ACCOMPLISHMENTS ►Expedited 2020 launch of customer rewards program, driving a 217% YoY increase in annual deals; in 2019, drove more than 30 improvements to improve the job seeker experience, while reducing support costs by 8 percent. ►Board of Governors Member and Founder of Technology Committee, Princeton Club of New York—direct efforts to drive innovation within the CRM and billing system platforms of the organization. ►Co-Chair of North America Employee Resource Group (ERG), Women at Indeed—supported launch of four new chapters in North America and launched mentorship program, doubling membership in 2019. ---------- EDUCATION & PROFESSIONAL DEVELOPMENT The New School – New York, NY Master of Fine Arts, Creative Writing, Fiction (May 2007) Princeton University – Princeton, New Jersey Bachelor of Arts, English, cum laude graduate (May 2005) University of Bordeaux – Nouvelle-Aquitaine, France Archaeology Studies (Summer 2003) The Sorbonne – Paris, France French Art, Literature, and Language Studies (Summer 2002) ---------- AREAS OF EXPERTISE Team Leadership, Client Service, Product Launches, Revenue Generation, Customer Adoption, Analytics, Assessment, Business Sustainability, Customer Experience (UX), SaaS, Cross-Functional Partnership, Interdepartmental Communication, Data Analysis, Forecasting, Budgeting, Ad-Tech, Loyalty Programs, NPS, Continuous Improvement, Relationship Management, Cultural Awareness and Responsiveness, Fulfillment/Logistics
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