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Jim Conway Email Address


Job Title

Health System Trustee; Healthcare Exec


Please Refer To Ihi's Mission Statement As Outlined On Pages 1 - 3 Of Ihiis A Leading Innovator In Health And Health Care Improvement Worldwide For More Than 25 Years, We Have Partnered With An Ever-Growing Community Of Visionaries, Leaders, And Front-Line Practitioners Around The Globe To Spark Bold, Inventive Ways To Improve The Health Of Individuals And Populations Together, We Build The Will For Change, Seek Out Innovative Models Of Care


Jim Conway is a retired Adjunct Lecturer, Department of Health Policy and Management, Harvard School of Public Health in Boston (2005-2016). From 2006-2009 he was Senior Vice President of the Institute for Healthcare Improvement (IHI) and from 2005-2011, Senior Fellow. During 1995-2005, Jim was Chief Operating Officer, and then Executive Vice President, of Dana-Farber Cancer Institute, Boston. Prior to joining DFCI, he had a 27-year career at Boston Children’s Hospital in Radiology Administration, Finance, and Hospital Administration. He holds a Master of Science from Lesley College, Cambridge, MA. Jim is the winner of numerous awards including the 1999 ACHE Mass. Regents Award, the 2001 first Individual Leadership Award in Patient Safety by the Joint Commission and the National Committee for Quality Assurance. In 2008, he received the Picker Award for Excellence in the Advancement of Patient Centered Care, in 2009 the Mary Davis Barber Heart of Hospice Award from the Massachusetts Hospice and Palliative Care Federation, and in 2012 both the Institute for Patient and Family Centered Care Leadership Award and the first Honorary Fellowship of the National Association for Healthcare Quality. In 2016 Jim received the MHA Trustee Excellence in Leadership Award. A Lifetime Fellow of the American College of Healthcare Executives, he has served as a Distinguished Advisor to the Lucian Leape Institute for the National Patient Safety Foundation. IOM Committees have included Identifying and Preventing Medication Errors, Learning Healthcare System, and Optimizing Scheduling in Health Care. Current Board service includes: board member, Lahey Health Systems, board member Winchester Hospital. Specialties: areas of expertise and interest include governance, executive leadership, patient safety, crisis management, change management, and patient-/ family-centered care.

Last University
Attended Lesley University
Based in Boston.

Other people working at IFHCI:

Ken TebbettsChief Human Resources Officer
Don BerwickSenior Fellow
Mandy LipkaSenior Marketing Manager
Amanda Swiatochaa*****@ihi.org
Amelia BrooksDirector, Patient Safety and Europe Region Operations
Owen HarrelsonEmployee Relations Human Resources Generalist
Kerri SweeneyNET Tech Lead
Beth Harris CmpEvent Manager
Carol BeasleySenior Vice President, New Business, Marketing and Communications
K. Cronink*****@ihi.org
Karen Baldozak*****@ihi.org
Olivia Butkowskio*****@ihi.org
Frank FedericoQI Specialist
A. Gouleta*****@ihi.org
Kayla MossienHead of Marketing
Amy SwanChief Financial Officer
Jennifer Peltonl*****@ihi.org
Neel Voran*****@ihi.org
Cathleen DuffyVice President Finance

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