Oliver Schramm Email Address

Associate Director Information Technology Global Business Services

ICON is a global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries.

over ten years practise in daily applied ITIL Service Management (Certified Practitioner) over five years expirience in definition of Service Level Agreements and implementing SLAs in a large organizations environement PRINCE 2 Project Management (Certified along Prince 2) and the applied sience of running projects of small to large scales Cobit Practise and Certified, Implementing and Evaluating IT Strategies in the Service and Infastructure area four years of practise in implementing an ISO compliant security management system over 15 years People Management Expirience, managaging groups of 40 people and more Specialties: ITIL Service Management in the Service Provision Area Project Management alongside standard practises IT Security Strategies alongside ISO 27001 and 17799