Information Technology Services Manager
The Henry M. Jackson Foundation for the Advancement of Military Medicine, Inc. is a private, not-for-profit organization dedicated to improving military medicine and public health. Since 1983, we have helped military personnel conduct quality medical research and education programs by:Building qualified scientific teams of researchers and creating an effective research infrastructure Maintaining our academic affiliation with the Uniformed Services University (USU), providing access to cutting-edge science and technology and fostering cross-disciplinary collaboration Establishing relationships with more than 160 military medical and organizations worldwide Employing about 1,600 medical, scientific, management and administrative personnel We envision a Foundation that:Is recognized for advancing medical science and improving quality of life Values its customers and exceeds their expectations Facilitates collaborative scientific ventures Is known for intellectual rigor and creativity Attracts and retains top-quality people Fosters a dynamic, innovative work environment
I'm an IT Services professional with over 25 years of experience building and leading teams of technical staff members to effectively support business solutions that yield measurable results in efficiency and productivity. I'm an accomplished professional experienced with forming trusted partnerships between IT Services, executive management, vendors, and interdepartmental stakeholders to reach desired business objectives. I make it my mission to ensure delivery of quality IT services while receiving information from business partners through empathetic listening. Throughout my years of service, I've been instrumental in enabling the growth of my IT customer base from 300 to 1,100 within a 2-year period. While improving confidentiality, integrity, and availability of data, I led my team to achieve a 96% customer satisfaction rating after introducing and observing the ITIL framework and customer support KPIs. I support "the people" who use technology to further "the mission" with integrity, efficiency and desired effectiveness!