Jitendra Agrawal Email Address

Founder CXO Customer Experience Orchrestator

Life insurance company in India offering best life insurance plans and policies covering a range of life insurance products like term insurance, savings, ULIP, investment and pension policies.

"Most Innovative Digital Leader of the Year 2021 - Life Insurance" "India's Top 25 Emerging Tech Leader" "India's Most Talented Top 50 Quality Professional" "31+ years of experience" in the field of Business Excellence across multiple Industries ! An Innovative Thought and Action Leader to create People centric breakthrough Processes and Practices!! A Certified Life Coach and Counselor, TQM Facilitator for creating a culture of continuous improvement, drive cross functional process thinking mindset, achieve business results through impactful projects, design relevant practices for sustainable workplace capability and mentor Innovation and Digitization program viz Robotics, Artificial Intelligence, Reimagining Business Initiatives and Interventions for organisations Lead Business & Service Excellence in various industries and organisations viz. Manufacturing (a leading capital equipment producing org), Service (first retail chain of the country), ITES (a financial risk management solutions & global shared service center), Telecom (world first, 3G CRM service provider), BTO (largest global MNC), Banking (India's largest global private Bank). At Insurance (India's top growing private insurance), set up managed Excellence, Innovation, Digitisation, Business Process, Practices & Projects with use of holistic 'Total Quality' & 'Design Thinking' principles towards making the organisation a Disruptive Insurer. Achieved many awards for successful delivery of Projects/Initiatives/Platforms for organisations, presented papers and be panelist in National and International forums, including co-author a book and published multiple papers. Worked closely with US, UK, Australian and Indian clients, consulting groups and employees. Lead Quality professionals and facilitated teams (size 4 to 300) in managing Innovative ways of Assessment for Process Maturity, Large Scale Change Management, Complex Project Management and Leadership Initiatives in areas of Service Excellence, Quality Assurance, Vendor Management, Business Analytics, Knowledge Management & Technology enabled Process Management in various workplaces. Also set up and managed Shared Services of collection business of a large private sector Bank.