Robin Thornton Email Address

Vice President, Consultant II, Systems Engineer

Great Wolf Resorts, Inc. (Great Wolf Resorts) is a family entertainment resort company. The Company is an owner, operator and developer in the North America of drive-to family resorts featuring indoor waterparks and other family-oriented entertainment activities. The Company provides a full-service entertainment resort experience to its target customer base, such as families with children ranging in ages from 2 to 14 years old that live within a driving distance from its resorts. The Company operates under its Great Wolf Lodge and Blue Harbor Resort brand names. The Company owns and operates 10 Great Wolf Lodge resorts (its signature northwoods-themed resorts) and one Blue Harbor Resort (a nautical-themed property).

Performance-driven, customer-oriented IT Service Management expert, 15+ years continuous advancement & expertise in IT Service Management & IT Operations Management in large complex environments within the Retail and Manufacturing vertical markets. Collaborative, resourceful & decisive team player who recognizes role of IT as part of business landscape, ensuring objectives are properly met. Thought leader in IT/Business Service Management, championing organizational change & leading others through transition. Reputation of perseverance & outcome driven results, enabling department to consistently achieve goals. Highly analytical with a talent for problem solving. • 17+ years focus - IT Operations & Enterprise Systems Mgmt - Internal Service Provider & Shared Service Provider environments • Proactive self-starter, proven history of initiative, personal responsibility & accountability. • Consistently provided value to organization in return on capital investments, efficiency and effectiveness. • Pushed to continuously improve through personal & professional development, mentored others, ensured readiness for future challenges. TECHNICAL SKILLS IT Concepts: IT Strategy, Design, Transition, Operations & Improvement; Availability, Capacity & Event Mgmt; Operational Support & Analysis; Service Offerings & Agreements; Application Lifecycle & Technology Lifecycle Mgmt; Systems, Network and Application Monitoring; Financial Mgmt (Capital & Expense); Alerting; Automation; Data Communications & Networks; System Development Life Cycle (SDLC) Mgmt; Project Mgmt; Vendor Relationship Mgmt; Process Improvement; Analysis; IT Security & Governance (ISO 27002:2005) Operating Systems: MS DOS, MS Windows Server NT4, 2000, 2003, 2008; MS Windows 2000, XP, 7, OS390, Linux / AIX Technology Mgmt: Intel Servers, Routers, Switches, PCs, Laptops, Printers, Scanners, Multi-functional Network Devices Development: Web Design, JavaScript, X/HTML, CSS, C#