Michael Ketch MBA Email Address

Dealer Engagement and Education Manager

Ford Motor Credit Company is a leading automotive financing company and a subsidiary of Ford Motor Company. \r\n\r\n* We provide financial products and services in about 100 countries.\r\n\r\n* We have supported the sale of Ford Motor Company products for more than 50 years.\r\n\r\nFor more information, visit www.fordcredit.com or www.lincolnafs.com.

21 years at Ford Motor Company / Ford Credit with significant consumer and dealership-facing experience with the ability to coach and guide teams to provide consistently outstanding service and products. Demonstrate executive presence. Strong problem-solving, analytical skills, and ability to operate in a white space environment generating insights to create and tell a story. Strong cross functional relationship building and communication skills. Ability to effectively work across all levels of the organization to achieve organizational objectives. Experience leading with cross functional teams to execute a common objective. Inspirational trainer, mentor, and motivator with strong planning, organization, and delegation skills. Ability to influence, persuade and be comfortable having difficult conversations. Knowledge of multiple functional areas, including product ownership, User Experience (UX)/User Insights (UI), sales, customer service, finance, or marketing. Understanding of go-to-market commerce enablers (e.g., payments, loyalty, subscriptions, etc.). Offer relatable responses and immediate applicable solutions to customers. Able to learn and use a variety of computer programs to achieve established goals.