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Mary E Olmes Email Address


Job Title

Director of Customer Success

First Citizens Bank

First Citizens provides a full range of banking products and services to meet your individual or business financial needs. Learn more about our products and services such as Checking, Savings, Credit Cards, Mortgages, Investments, and more >>


A Customer Success Leader who focuses on customer activities and drives customer outcomes and success of CRMNext solution. I creatively identify opportunities to lead customer business value through problem solving, uncover potential new product features, and process improvement opportunities with customers. I coordinate and orchestrate collaboration to create maximum customer value. I have almost 20 years experience in Banking and Customer Contact Center. I have a strong commitment to customer service with the ability to establish effective relationships, resolve complex issues, identify process improvement initiatives and improve first call resolution for the customer. I possess excellent problem solving skills involving "thinking outside the box" to render inventive and creative solutions to customer complaints. Specialties: Six Sigma, United Way, Development Leadership, Dream Weaver Web Design, PureConnect, CRM

Last University
Graduated from Pasco Hernando Community College
Based in Raleigh.

Other people working at First Citizens Bank:

Emily S. BrannenSenior Vice President, Digital Channels Strategy Manager
Susan CampionFirst Citizens Investor Services
Frank HoldingChief Executive Officer
Adam CrottsSenior Financial Advisor
Steve RamirezSenior Vice President, Executive Director Digital Marketing Strategy
Jeff JanculaChief Information Security Officer
Rhonda MatneyTraining Director
Bret BaileyInformation Technology Manager
Jennifer MayesBusiness Services Analyst
Lydia DunnVice President, Retail Credit Risk and Technology Manager
Tom DefrancoVice President
Candy HowertonSales and Service Representative III
Ty GibneyFinancial Sales Manager
Irene PrzebindaVice President Marketing
Chris BettisVice President, Institutional Trust- Business Development Office
Debra Newtond*****@firstcitizens.com
John LeistraDigital Marketing Consultant
Matthias Helfrichm*****@firstcitizens.com
Dede RamonedaBoard Member
Ramesh KumarFounder and President

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