Director of Customer Success
First Citizens provides a full range of banking products and services to meet your individual or business financial needs. Learn more about our products and services such as Checking, Savings, Credit Cards, Mortgages, Investments, and more >>
A Customer Success Leader who focuses on customer activities and drives customer outcomes and success of CRMNext solution. I creatively identify opportunities to lead customer business value through problem solving, uncover potential new product features, and process improvement opportunities with customers. I coordinate and orchestrate collaboration to create maximum customer value. I have almost 20 years experience in Banking and Customer Contact Center. I have a strong commitment to customer service with the ability to establish effective relationships, resolve complex issues, identify process improvement initiatives and improve first call resolution for the customer. I possess excellent problem solving skills involving "thinking outside the box" to render inventive and creative solutions to customer complaints. Specialties: Six Sigma, United Way, Development Leadership, Dream Weaver Web Design, PureConnect, CRM
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