Pradeep Chawla Email Address

Director Mondee Tech Pvt Ltd

General Manager, Global Operations

Expertise in streamlining business processes, defining continuous improvement processes, accelerating employees’ strengths and building powerful teams that can conquer any obstacles. Skills in overseeing processes implementation & compliance for processes like Service Level Management, Incident Management, Scope Change Management and Quality Management. Experience in mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines. Deft in setting out quality standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA. Exceptional communication, presentations & mentoring skills with distinguished abilities in leading teams for developing business continuity plans, procedures and service standards for business excellence. Core Competencies: Operations Management SLA Management Client Relationship Management MIS/ Documentation Team Management