Gene Keylon Email Address

Desktop Support Specialist

We strive to create healing and nurturing environments for our patients that not only meet their medical needs, but address their emotional and social needs as well. We believe that this comprehensive approach can help our patients recover more fully - allowing them to return home with the highest level of independence possible, and helping to minimize any return hospital visits. Our patient care efforts have earned us national recognition as a healthcare leader, meaning that we provide the highest level of available care to our patients in their own communities. We consider it privilege to be able to offer high-level care and are honored to be a vital part of Post Falls and the surrounding communities we serve. How long has Rehabilitation Hospital of the Northwest been around? Rehabilitation Hospital of the Northwest has been providing specialized rehabilitative services to our patients since 2013. Every year, we treat nearly 450 patients who are recovering from disabilities caused by injuries or illnesses. How do I get referred to Rehabilitation Hospital of the Northwest? Your physician or a healthcare provider will coordinate your continued rehabilitative care, so it's important to discuss your options and preferences with them. You may request Rehabilitation Hospital of the Northwest through your physician or a healthcare provider who will take the proper steps to coordinate your care with us. To ensure we are the best fit for your medical needs, all potential patients are evaluated individually to ensure an appropriate admission to the right hospital setting for their recovery. Can I go to Rehabilitation Hospital of the Northwest even if I don't live in Idaho? Yes. We often treat patients in surrounding areas throughout Idaho and surrounding states. The hospital's location was selected intentionally so that we can best provide services to the Post Falls community we are in and outlying areas as well. Can I pay my bill online? Yes. To do so, click below. For additional billing questions, please contact us at 208.262.8700.

Windows Server through 2012 R2, Active Directory, Windows 7 through Windows 10, Office 2010 through Office 365, Exchange Online, System Center Configuration Manager, Konica Minolta, Ricoh and Hewlett Packard enterprise printing solutions, AirWatch MDM, IOS and Android smartphones, Citrix application troubleshooting, ServiceNow, TeamViewer, PC peripherals Supported tier 1/tier 2 support analysts by providing advanced solutions or resolving more complex issues Provided software, hardware and network connectivity support for coworkers running Windows 7, Windows 10, Microsoft Office through Office 365, running on Dell, Lenovo and HP desktops and laptops Provided assistance both remotely and at the desktop for OS and application issues Created, maintained and disabled user Active Directory and ERH application accounts Monitored server share permissions and access control lists with AD group memberships Responsible for verifying timely resolution of Ernest Health coworker’s issues by Customer Support Services Utilized SCCM to image PCs and update common software packages Assisted with the creation, maintenance and delivery of new system images and hardware Supported preparation of new software and hardware installs for facilities, traveling as needed to install new hardware or implement new software Assisted Systems Application Analysts, Networking and Systems teams with various advanced tasks and projects as requested HDI Certified