Francheska Markman Email Address

Vice President of Customer Experience

Drive Medical is one of the leading, privately held manufacturers and distributors of health care products in the United States. The company serves the medical and rehabilitation sectors. It markets more than 2,000 products throughout the world. Drive Medical maintains manufacturing facilities in the United Kingdom, Germany, China, Taiwan, Romania and Canada. The company offers beds, wheelchairs, sleep surfaces, and pressure prevention and bariatric products. It also provides a line of personal care products, such as cervical collars, inflatable rubber cushions and male urinals. The company offers respiratory products that include regulators, suction machines and concentrators, as well as delivery services. Drive Medical provides aluminum rolattors under the R6BL, R6RD and R6SL models.

Versatile customer service executive with hands-on experience directing cross-functional teams to ensure timely delivery and maximized customer satisfaction, effective with excellent communications. In depth experience in strategic work flow planning, project management, business assessment, process design, and technical and financial analysis who deploys participative management style in fast-paced, diverse workforce.Recognized for resourcefulness and the commitment to succeed in driving a supply excellence and a continuous improvement mindset. Optimum staff supervision through encouraging learning, and promoting the increased productivity that results in value-added customer service.Solid credibility based on customer service managerial expertise to foster change management to achieve strategic organizational success with proven leadership and project management ability.Call Center OperationsCustomer Service ManagementDeliver exceptional service to a variety of customersCustomer Service and Sales Staff Training and DevelopmentProject Management Excellent CommunicationOperations Management (Union Experience)LogisticsCredit and CollectionsSupplier Relations