Ana Brant Email Address

Vice President, Customer Experience and Loyalty

Dorchester Collection is a portfolio of the world's foremost luxury hotels in Europe and the USA, each of which reflects the distinctive culture of its destination. By applying its unrivalled experience and capability in owning and operating some of the greatest individual hotels, the company's mission is to develop an impeccable group of the finest landmark hotels through acquisition as well as management of wholly-owned and part-owned hotels, and to enter into management agreements. The current portfolio includes the following hotels (in order of them joining the group): The Dorchester, London| The Beverly Hills Hotel, Beverly Hills| Le Meurice, Paris| Hotel Plaza Athenee, Paris| Hotel Principe di Savoia, Milan| Hotel Bel-Air, Los Angeles| Coworth Park, Ascot, UK| 45 Park Lane, London| Le Richemond, Geneva| and Hotel Eden, Rome.

Dr. Ana Brant is a visionary brand strategist, customer-centricity expert, researcher, lecturer, and published writer in the art and science of turning discerning, global customers into hard-core fans. Her unique talent takes a scalpel to the mindset and expectations of the world’s most affluent, powerful, and influential individuals. She elegantly dissects what makes them do what they do and want what they want. Starting with astute customer insights, Ana precisely defines the ideologies of particular consumer culture, predicts their consumption behavior, and then identifies organizational resources, strategy and execution plan that brands will require to achieve powerfully successful outcomes within this exclusive and unique target market. As a member of the Fast Company Executive Board, Brant regularly shares her unconventional yet thoughtful ideas in the Harvard Business Review, Forbes, and the peer-reviewed Cornell Hospitality Quarterly. Recipients of numerous industry awards, she has an unmatched understanding of brand power and influence within the luxury landscape and a dynamic, inspirational personality with which to bring her findings to life for any audience and format. Born in Croatia, Ana holds dual citizenship and splits her time between Los Angeles and Las vegas, where serves as the Vice President of Customer Experience and Loyalty for Wynn & Encore. Earlier in her career, she oversaw guest experience for Dorchester Collection’s luxury hotels and has held various positions within The Ritz-Carlton Hotel Company and The Walt Disney World. Brant is also an adjunct professor at Pepperdine Graziadio Business School, where she teaches luxury experience design. She has advised executives in private aviation, retail, luxury goods, and membership clubs. Brant earned her Doctor of Business Administration degree at Pepperdine Graziadio Business School. Her research focuses on the ideological consumption of UHNWI, consumer culture theories, consumption patterns, and resource-based organizational strategies. She is a graduate of Rochester Institute of Technology and a member of RIT’s Board of Trustees & Education Committee, where she received a Master’s degree in Service Leadership and a Bachelor’s degree in Hospitality Management. Certified with the Lean Six Sigma Green Belt, her relentless intellectual curiosity led her to earn executive certifications in Innovation and Entrepreneurship from Stanford University and the Customer-Focused Product & Service Design from Cornell University.