Urusa Nawaz Email Address
@directenergy.com
Vice President of Customer Experience
Direct Energy offers electricity, natural gas and home services in TX, PA, OH, IL, MA, and many other locations in the US and Canada.
Transformational leader with 20+ years of experience in the energy and services sectors with a proven track record of delivering tangible results. Direct experience in the areas of enterprise technologies, digital transformation, and customer experience. Change agent who creates market advantages and drives business growth through the development and improvement of the customer value chain, and customer strategic analysis. Key strengths include: Customer Experience | Enterprise Technology Expertise | Emerging Technologies | Complex Stakeholder Management Mergers, Acquisitions & Divestures | P&L and Budgetary Oversight |Cross-Functional Engagement | Coaching & Mentoring
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