Jay Hammans Email Address

Vice President

DialAmerica offers domestic call center services for a variety of industries that align with your business needs for customer acquisition and retention

Performance-driven, results-focused call center veteran with excellent strategic planning and client services skills. I help turn problems in to profits by helping organizations connect with their prospects and customers. With over 25 years of experience in virtually every aspect of customer engagement including Operations, Account Management, and Sales in the following industries: Financial Services, Insurance, Technology, Publishing, Technical Support, and Consumer Goods. I specialize in working closely with Marketing, Customer Service and Customer Retention groups to improve both customer experience and ROI within the contact center environment. My expertise: Customer Acquisition Customer Retention Customer Service Programs Service-To-Sales Projects Multi-channel Service, Sales, and Marketing Initiatives My skills: Understanding client vision, need, and expectations Developing solutions to address needs and exceed expectations Designing implementation and following through to completion to achieve objectives