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Jay Hammans Email Address


Job Title

Vice President

Dialamerica Marketing

DialAmerica offers domestic call center services for a variety of industries that align with your business needs for customer acquisition and retention


Performance-driven, results-focused call center veteran with excellent strategic planning and client services skills. I help turn problems in to profits by helping organizations connect with their prospects and customers. With over 25 years of experience in virtually every aspect of customer engagement including Operations, Account Management, and Sales in the following industries: Financial Services, Insurance, Technology, Publishing, Technical Support, and Consumer Goods. I specialize in working closely with Marketing, Customer Service and Customer Retention groups to improve both customer experience and ROI within the contact center environment. My expertise: Customer Acquisition Customer Retention Customer Service Programs Service-To-Sales Projects Multi-channel Service, Sales, and Marketing Initiatives My skills: Understanding client vision, need, and expectations Developing solutions to address needs and exceed expectations Designing implementation and following through to completion to achieve objectives

Last University
Attended University of Nebraska at Kearney
Is based in Wichita, Kansas, United States.

Other people working at Dialamerica Marketing:

Justin PiccioneVice President, Sales and Marketing
J. BrownCustomer Service Representative
Gerhard LindenmayerChief Information Security Officer
Kathy EmanuelPayroll Manager
Arthur Conway*******@dialamerica.com
Phyllis GlatzerVice President
Denise NadratowskiMarketing Coordinator
Shannon FuchsHuman Resources
Michael FenstermakerCoaching Specialist
Michael BardwellChief Information Officer Senior Vice President
Tom GleasonVice President of Customer Experience Solutions at Aucera
Colleen SwanzeySales and Marketing Project Manager
Norine Toomey*******@dialamerica.com
Joseph NovakDirector Information Technology
Peter CalabreseInformation Technology Manager
Rich SimmsDevelopment Manager
Tammy Lawson*******@dialamerica.com

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