Kathleen Biscoe Email Address

Executive Director of Leadership Giving

Datavail is a company of over 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies.

•An experienced software implementation consultant with a strong software development background and a range of capabilities covering software implementation, project management, business analysis and software design and development. •Working with clients and colleagues in the UK and US has developed the skills needed to communicate effectively with both technical and non-technical clients at all levels. •Strong problem solving and analytical skills, refined through software development, which are now applied throughout the implementation process, providing tangible benefits to the client. •Successful definition and documentation of system functionality to ensure positive project outcomes for all parties. •Delivery of excellent customer service with honesty and integrity to build strong relationships as demonstrated by positive feedback received by account managers. Consultancy skills and experience •Primary customer contact throughout implementation project •Building project plans with MS Project •Agreeing project timelines with all stakeholders •Delivering project to agreed timelines •Application set up and configuration •Supporting clients through UAT and into BAU •Providing ongoing customer support and guidance both verbally and in writing •Requirements gathering •Building and demonstrating prototype solutions •Designing software solutions and producing functional specifications for client approval •Producing Statements Of Work •Responding to Request for Proposal/Quotation documents •Conducting pre-sales demonstrations up to C suite level both in person and remotely •Delivering customer training both in person and remotely •Taking ownership of support issues for analysis and resolution •Out of hours working as required to support clients based in the US •5 years’ experience of implementing SaaS applications •6 years’ experience of developing SaaS applications •11 years’ experience of database development in MS SQL Server