Srinivasamohan Ponnusamy Email Address

Senior Project Manager

CSS Corp is the global leader in technology support. Over 100 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to a leading analyst agency, CSS Corp has been listed as a challenger for product and technical support services in its latest report.\r\n\r\nTechnology support is in our DNA. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of managing large and complex support ecosystems. From home devices, be it enterprise or consumer, data centers, applications and desktops, we have built our reputation on delivering stellar customer experiences. Because we are wired to support.\r\n\r\nTo create best-in-class support, we leverage insights from more than a billion transactions that serve as the foundation for our delivery model - the CSS Corp Active Delivery Framework. And to help our clients win in a disruptive marketplace of connected and converged technologies, we offer transformative support solutions that harness cloud, mobility, analytics and social media. Our R&D arm CSS Corp Innovation Labs accelerates this journey with IP, platforms and solutions that enable faster go-to-market.\r\n\r\nAs a strategic support partner, we are committed to nurturing long-term client relationships that are underscored by redefined cost structures, strong business outcomes, and unrivaled customer experiences.\r\n\r\nVision: To be the global leader in tech support to offer enhanced business value to our Clients\r\n\r\nMission: 100% Referenceable Customers\r\n\r\nValues: \r\n1. Open and transparent with high standards of professional and personal integrity\r\n2. Deliver enhanced value for customers and stakeholders\r\n3. Innovative and passionate about what we do\r\n4. Respect and creating opportunities for our multicultural workforce\r\n5. Socially responsible, responsive and active in our communities

With 15 years of experience in International Customer Services, Support Operations and Client Relations in the ITES domain across India, Mauritius & France, I consider myself an expert in managing mulch-lingual (English and French) technical support teams. While I was associated with CSS Corp ICT Services (Mauritius) Ltd as Centre Head/ Associate Project Manager, Mauritius, from March 2011 to March 2014, I was accountable for day to day operations of the center encompassing Project, Client, HR, Admin, IT and vendor management. This opportunity gave me immense learning possibilities. In my position as the Senior Project Manager now with CSS Corp, Chennai I am using my skills and experience to enhance CX of a large team of technical support engineers. With Global NOC Services added to my portfolio, I am responsible for planning, developing, implementing, sustaining and improving the NOC services to our global premium customers in the Voice and Data monitoring and support activities. I am passionate about meeting people, gaining knowledge and I would love to travel to different countries and locations to get know how they work and live. I am passionate about learning languages. I speak excellent French and a passable German. I can converse in Hindi to a certain extent.