Alisa Owen Email Address

Coveo for Salesforce- Corporate Sales

Coveo develops award winning enterprise search engine applications that deliver secure, accurate access to structured and unstructured information across the enterprise. The flagship product, Coveo Enterprise Search, delivers a unified secure search engine that searches across all documents and multi-media files located in file systems, databases, enterprise applications, email servers, intranets, and Web sites. Coveo Enterprise Search application delivers the best value in the marketplace with an award winning combination of out-of-the-box document level security, consumer style ease of use, unparalleled accuracy based on real-time file monitoring, concept extraction and summarization, fast deployment and minimal administration. Coveo has integrated Coveo Enterprise Search with SharePoint.

Hi, I’m Alisa and I’m a consumer of most everything electronics, software, clothes, cars, and more. Being a consumer, the most frustrating thing that I encounter is not being able to find the information I need to help me with my problem when I go to a website. If you are like me, I’d rather find it on my own then call in for help. Why? Because calling into a call center and tech support is even more frustrating. After being put on hold, passed from one agent to another and still no one knows the answer. And an hour later… This’s why I am excited to be a part of Coveo. Coveo is changing the world of customer service, the customer experience and technical support. Coveo’s unique advanced search and indexing capabilities enable your customers and support agents by transforming any information, from any source, into highly contextual, actionable knowledge at the front of every customer interaction. With Coveo, customer support organizations can: -Boost case deflection and self-service on your Portal or Salesforce Community -Maximize First Call Resolution by giving agents contextual, multi-lingual search across every legacy and cloud system directly from their Salesforce console-Understand how customers and agents find case-resolving answers-Increase customer satisfaction-Bring silos of information into one integrated interface-Maximize Customer Experience-Onboard new agents more efficientlyIf any of these are issues you are challenged with, contact me at alipzen@coveo.com for a conversation.