Rachel Haworth Email Address
@coventrybuildingsociety.co.uk
Customer Experience Director
Coventry Building Society is a financial services company which specializes in savings accounts, mortgages, cash isas, and savings bonds.
Experienced C-suite leader. Customer focussed, business orientated Senior level executive, with over 20 years’ experience of Marketing and Customer Experience leadership in Financial Services and Automotive industries. Extensive experience of leading Product & Marketing strategies, Customer Experience transformation and Conduct Risk frameworks. Experienced Chair of Information Security and IT Risk Committee, Conduct Risk Committee and Operational Risk Committees. Known for inspiring and delivering customer focused change that drives business success. Since becoming Customer Experience Director, Coventry Building Society is now considered a leader in customer experience in the UK, ranking 11th in the recent KPMG Nunwood ‘top 100 UK companies for customer experience excellence’.An accomplished conference speaker on topics such as customer experience, conduct risk and organisation culture.
Other people working at Coventry Building Society:
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