Brent Knipfer Email Address

Enterprise Servicenow Architect and Produc

Privately held, IT software development, consulting and outsourcing.

I am a Cloud expert in SaaS ITSM architecture, implementation and operations. Certified to assess Cloud capabibilities. A muti-vendor Service Integration solution architect. I help clients select tools, hosting & staffing tailoring best practice to make the business soar. I am a ServiceNow Solution Architect & Multi-tenant ITSM expert providing strategic roadmaps for global managed service providers. I welcome invitations to speak and have done so at recent ServiceNow knowledge conferences.I consult C-Suite & Boardroom leaders on the value of IT. I provide acquisition due diligence & investment validation expertise. My key skill is finding people and information faster than anyone else can. I have proven ability to return part of the IT budget back to the business within a fiscal year. I am identified by energy, passion, credibility, intelligence and hard work. I am a Management Consultant, a Professional in Service Management (PSM CM), a Product Manager skilled in the Pragmatic Marketing framework, and a research & development Engineer. I work beyond the CIO reaching to CEO, CFO, COO and the Board. Former member of both CompuCom Corporate Strategy & Dell Service Leadership Development. I am the 2009 awardee as the most important member of itSMF USA. I chaired the 2010 itSMF Fusion international convention. I have held leadership positions in HDI, IEEE, Society of Technical Communicators and Institute of Management Consultants. My Professional Services firm a direct vendor to IBM IGS transformed Americas Call Centers over eight years. I have worked for the largest engineering & IT firms in the world. I have consulted in nearly every industry and 25% of Fortune 100 recently working in Australia and Abi Dhabi.