Shawn Hoyt Email Address

Chief Operating Officer

Cogito enhances the emotional intelligence of phone professionals through behavioral change software. By applying validated behavioral science through artificial intelligence and machine learning, Cogito's in-call guidance helps the world's most successful enterprises improve sales results, deliver amazing customer experiences and enhance quality of care. Backed by OpenView, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA.

I am a senior executive who has led a broad range of operational teams through periods of both rapid growth and transition. I have deep functional experience running Deal Desk, pricing, proposal/RFP, contracting, deal operations, vendor management, and legal teams. I have also led People, Talent Acquisition, Office Operations, IT, Security, Finance, and Leadership operations through periods of transition. I combine that experience with positive, proactive collaboration with internal business teams, external customers, partners, and vendors to overcome objections, get deals done faster, and increase revenue. I am passionate about company culture, employee engagement, and cross-functional teamwork. My expertise and accomplishments include: * Leading and inspiring teams with high levels of engagement and retention * Leading highly responsive Legal and Deal Desk teams which are viewed across functions as proactive and flexible partners to the business * Personally negotiating and closing commercial and contract terms for multi-million- dollar transactions with Fortune 500 companies across multiple industries * Improving deal operations and sales operations to reduce deal cycle times, through process efficiencies and use of sales automation and contract management software * Leading operational processes in pricing, proposal/RFP, deal negotiation, contracting, order management, sales operations, vendor management, finance, IT, and facilities * Leading Human Resources and People teams to optimize talent acquisition, talent retention, culture, diversity, equity, and inclusion * Working with Leadership Teams to facilitate team culture, operational effectiveness, decision making and goal setting * Partnering across all levels and functions within an organization to drive the completion of major cross-functional initiatives * Creating playbooks and enablement tools to promote consistent reuse of best practices * Building positive, collaborative relationships across functions and teams