Head of Services Operations and Support
Cogito enhances the emotional intelligence of phone professionals through behavioral change software. By applying validated behavioral science through artificial intelligence and machine learning, Cogito's in-call guidance helps the world's most successful enterprises improve sales results, deliver amazing customer experiences and enhance quality of care. Backed by OpenView, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA.
Experienced Director of Professional Services with a demonstrated history of working in the computer software industry. Skilled in Operations Management, Analytical Skills, Customer Support, CX, NPS, Sales, P&L, Customer Relationship Management (CRM), and IT Service Management.
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