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Jim Sagendorph Email Address


Job Title

Director, Sales and Marketing Portfolio Delivery


CDPHP is an insurance company which is a physician-founded and guided health plan.


I have 20+ years of health insurance experience in various Operations, IT and PMO management roles. I am a hands on leader with a proven track record for motivating teams, building relationships, collaborating across business and IT areas, setting a roadmap, and executing a plan. - I have 20+ years experience in people management, including leadership for an operations team of 160+ employees and a PMO team of 100+ employees. I have built multiple teams, which have focused on teamwork & transparency, continuous improvement & exceeding expectations, rewards & recognition, professional development and even some fun. - I have 16+ years experience in leading large-scale projects/programs, strategic planning, process improvement / re-engineering, operational efficiencies and change management. - I have worked directly with senior management (including C-level executives) on strategy, planning, budgeting, work plans and reporting. I am also comfortable getting into the details with front line employees. - I have built or transformed 5 different PMO organizations and I have significant experience in all areas of project management. This includes project estimating & scheduling, business analysis & planning, change management & operational readiness, vendor & contract management, budgeting and reporting. - I have led the implementation of new customer service technologies, customer satisfaction programs, quality & efficiency improvements, and other growth initiatives. - I directly managed small and large operational departments. This included call center activities, enrollment & renewal processing, claims processing, marketing & outreach programs, procedures & training, budgeting and reporting. Specialties: Strategic Planning PMO & IT Governance IT Project Management Industry Research Business Process Improvement Customer Service Strategy Customer Service Operations Claims Processing Enrollment & Billing

Last University
State University of New York at Albany
Lives in Schenectady.

Other people working at Cdphp:

Brian CocozzaDirector Project Implementations and Salesforce Operations
Carol TaylorExecutive Administrator Assistant
Ellen BoyleSenior Director, Public Affairs
Tammy HornerCompliance Specialist-State Funded Programs
Lauren DaknisSenior EMarketing Specialist
Halya HebertDirector Utilization Management
George WaghornVice President Information Technology Infrastructure Management
Matthew PDirector, Data Science and Transformational Analytics
Bethany SmithExecutive Vice President Finance, Chief Financial Officer
Zachary Ferrettiz*****@cdphp.com
Tammy BleylVice President IT; Enterprise Application Solutions Core Platforms
Andrew StantonPractice Transformation Specialist
Caitlin HoranHuman Resources Generalist
Lori Neyland Phrl*****@cdphp.com
Ed SweetDirector of Information Technology
Sheila NelsonSenior Vice President, State Programs
Vanessa Toney Bobb Md PhdVice President, Behavioral Health and Medical Integration
Kristen LincksDirector, Enterprise Application Solutions, Marketplaces and Corporate Systems
John BennettPresident and Chief Executive Officer
Teresa Johnsont*****@cdphp.com
John BennettPresident and Chief Executive Officer
George WaghornVice President Information Technology Infrastructure Management
Jodi HaskinVice President, Strategic Engagement and Analytics

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