Director, Sales and Marketing Portfolio Delivery
CDPHP is an insurance company which is a physician-founded and guided health plan.
I have 20+ years of health insurance experience in various Operations, IT and PMO management roles. I am a hands on leader with a proven track record for motivating teams, building relationships, collaborating across business and IT areas, setting a roadmap, and executing a plan. - I have 20+ years experience in people management, including leadership for an operations team of 160+ employees and a PMO team of 100+ employees. I have built multiple teams, which have focused on teamwork & transparency, continuous improvement & exceeding expectations, rewards & recognition, professional development and even some fun. - I have 16+ years experience in leading large-scale projects/programs, strategic planning, process improvement / re-engineering, operational efficiencies and change management. - I have worked directly with senior management (including C-level executives) on strategy, planning, budgeting, work plans and reporting. I am also comfortable getting into the details with front line employees. - I have built or transformed 5 different PMO organizations and I have significant experience in all areas of project management. This includes project estimating & scheduling, business analysis & planning, change management & operational readiness, vendor & contract management, budgeting and reporting. - I have led the implementation of new customer service technologies, customer satisfaction programs, quality & efficiency improvements, and other growth initiatives. - I directly managed small and large operational departments. This included call center activities, enrollment & renewal processing, claims processing, marketing & outreach programs, procedures & training, budgeting and reporting. Specialties: Strategic Planning PMO & IT Governance IT Project Management Industry Research Business Process Improvement Customer Service Strategy Customer Service Operations Claims Processing Enrollment & Billing
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