Director of Contact Center As A Service
CBTS provides end-to-end IT and communications solutions that allow mid-sized and enterprise businesses to improve operational efficiency, enable innovation, mitigate risk and reduce expenditures. From building enablement infrastructure, to deploying cloud services, to employing managed services, to offering top-notch technology consultants, CBTS is your technology partner to gain a competitive edge and deliver quality services.
As a member of IT Leadership and Enterprise Architecture teams, Keith is responsible for developing solutions to meet business needs. Keith has extensive technical and architectural knowledge; strong customer service skills and extensive experience dealing with team dynamics. Keith has been responsible for implementing technologies like VMware and Citrix; these have eliminated hardware systems, increased stability, lowered operational costs. Currently, Keith is working with solutions from Cubic, Cisco, SAP & Microsoft. Specialties: Converged Infrastructure, Server & Network Architecture, Public Transit Technologies, TOGAF, Virtualization, Telecommunications, Call Center Technologies, VoIP