Steve Harstad MBA Email Address

Chief Growth and Strategy Officer

Complexity in our healthcare system is standing in the way of people accessing care they need. It's also driving crippling costs. We utilize our deep expertise in influencing consumer behavior to drive better healthcare decisions, increase quality and decrease costs. Our team is proud to open new paths to health for millions of people each year as we guide them to be more informed about their healthcare options, more engaged in their wellness, and more educated about healthcare costs they may face. Our Personalized Health Advocacy solutions - delivered by their registered nurses and health advocates - offer individualized, multi-channel interactions across high impact focus areas such as emergency room (ER) avoidance, closing gaps in care, readmission avoidance, medication adherence, Health Risk Assessment (HRA) completion and more.

As Chief Strategy Office, Growth Leader and Product Leader in healthcare, I help companies grow profitable revenue through consumer centric population health strategies, deep market relationships, market insight and great teams. At WebMD, I improved the client retention rate by more than 30%, increased upsell growth and sustained employee retention. As member of the executive team, repositioned the platform and company for future growth and retention. Known for designing and launching groundbreaking customer-centric solutions that solidify partnerships with all stakeholders, while driving extraordinary business growth. Leveraging innovation and process excellence with deep market strategy, business development/sales and operations process background, I uncover opportunities that grow enterprise value in startup, fast-growth and mature environments. Driving Revenue Growth • As the leader of Optum's Condition Management business unit, delivered a 15% CAGR over five years, while achieving cost savings by expanding markets, integrating PBM functions and influencing sales. Strategic Business Transformation • At Deluxe Corporation, as VP Small Business division, revitalized the segment, achieving monumental improvements in response and acquisition rates, while increasing average revenue growth per order. Presented with Innovation Award. High Performance Team Leadership • Build top teams through assessment, objectives and metrics and coaching. While at RedBrick Health led the team to success in migrating business models from portal to SaaS platform while retaining clients. Innovative Customer-Centric Solutions • Recognized for Innovation Award for development of consumer online transparency solutions, retained one of Optum’s largest client, while growing revenue new business revenue in the first year.