Amie Medeiros Email Address

Box Office Manager and Marketing Assistant

The Cape Symphony: Playing a major role in the cultural life of Cape Cod. Providing quality orchestra music education programs, experiences and opportunities for learners of all ages.

COMMUNICATIONS, MARKETING & RELATIONSHIP MANAGEMENT PROFESSIONAL Proven, talented professional with over eighteen years of experience in the local Cape Cod non-profit community. Detail-oriented manager focused on organizational growth. Combining excellent communication and technology skills with customer-oriented service. Sales Operation Management - Manage the entire box office sales operation, providing accurate and personable service to customers and representing the Cape Symphony to the local community. Communicate with customers in a clear and effective manner. Handle annual sales volume between 25 and 35,000 tickets per season. Develop annual box office budget. Manage Box Office Assistants. Digital Marketing & Marketing Support - Professional Certified Marketer in Digital Marketing with Dual Certification from DMI and The American Marketing Association. Own, manage, create the Cape Symphony's social media content, including Facebook, Instagram, Twitter and LinkedIn. Develop and execute social advertising program, native ads, social mirroring posts. Collaborate with marketing team on integrated marketing campaigns, including email marketing, advertising, printed materials (brochures, direct mail, ticket ads), robo-calls and landing pages. Provide “voice of the customer” perspective in marketing outreach, program planning, and customer and community relationship building. Software Management - Manage a database of over 20,000 patrons and day-to-day operations within Spektrix Ticketing Software. Set up concerts in ticketing software and manage ecommerce site for customer purchasing. Data-Driven Analysis and Reporting - Generate business- critical sales analysis. Present board-level reporting to support overall business decisions.