Angie Hodges Email Address

Patient Access Coordinator

Dedicated to helping people who face cancer. Learn about cancer research, patient services, early detection, treatment and education at cancer.org.

It's my passion to solve customers' problems with world class customer experience. This is because I know that their satisfaction is the key to a successful business. My career has primarily been in Customer Service and Information Technology. I have always committed myself to providing efficient, and accurate service to customers and colleagues. Employee satisfaction has always been key to my success with customers. I believe that if you take care of your employees, they will take care of the customers. Since I joined the American Cancer Society, I held numerous leadership roles. I have a proven track record of managing successful teams, project management, and improving organizational performance. Most recently, I had extensive experience with managing a forward thinking omni channel Service Desk that provided world class customer experience. Over the course of my career, I have also achieved the following: -Overseeing the operations of multiple large for-profit Customer Service Contact Centers as a Director, Manager, and Supervisor. -Responsible for managing IT professionals for a Non-profit national Service Desk. -Implementing department performance standards, quality standards, benchmarks, and service level agreements. As a result, the department was able to increase efficiency and better serve the company as a whole. -Worked with Service Desk team to successfully manage the transition of more than 3,000 employees to a remote work environment, ensuring that business continuity was maintained for our clients. -Developed and delivered training programs. -Effectively communicated updates and changes in policies and procedures to all levels of staff including company wide meetings. If you're looking for someone who is focused, driven, capable of leading teams, has exceptional customer service skills and is passionate about managing people, then you've come to the right place. I am confident that I have the skills and attributes that you are looking for in a candidate and would be a valuable asset to your team. Don't hesitate to contact me if you think I could be a good fit for your company. I'll get back to you as soon as possible.