Taras Naumenko Email Address

Global Head of Customer Success

Campaign Monitor makes it easy for you to create, send, and optimize your email marketing campaigns.

Throughout my career I have honed my craft of strategic planning, motivational leadership and operational excellence through key high-visibility roles. I love the good old challenge of keeping customers engaged, successful and loyal - especially today, when old models become obsolete quickly and the market dynamic changes rapidly. To that end, I have engineered a number of remarkably efficient self-service processes, built productive international renewal sales and account management teams and designed high-impact customer retention programs. As a result, I have a proud history of reducing churn (Logo & MRR/ARR), increasing renewal rates, maximizing recurring revenue and growing customer LTV. Highlights, specialties and interests✔ Reducing customer churn through adoption, retention and customer success programs✔ Building scalable, repeatable business processes that reduce costs and drive operational efficiency✔ Leveraging proven strategic and tactical plays to close renewal deals of various size and complexity✔ Working with hard data, A/B testing, data analytics, 'retention hacking' and experimentation frameworks✔ Building and growing high-performance renewals, customer advocacy and inside sales teams