Chief Operating Officer Consumer and Business
Leadership and People Development – proven track record in leading large teams across a variety of functions, locations and brands ensuring a strong culture of collaboration, achievement and alignment with strategy. Passionate about the identification and development of Talent. Strategic Focus and Planning – Highly effective at planning for the short, medium and long term. Adept at managing across multiple stakeholders from frontline to Chief Executive to develop and deliver against a strategic plan. Senior experience with Mergers and Acquisition having led due diligence and integration teams. Financial Acumen – understands financial drivers on a large balance sheet. Adept at financial planning to manage the short, medium and long term impacts of various initiatives / situations. Prudent financial management has identified and reduced areas of waste and inefficiency. Project Management – a strong leader across all aspects of project management including business process re-engineering, change management, training, communication and governance. Able to effect delivery of key strategic projects via superior stakeholder engagement, resource prioritisation and strong leadership of the Retail Project Management Office. Delivery of large scale ($50m+) projects and programmes of work. Customer Satisfaction – leading customer complaints resolution teams and managing the relationship between the Banking Ombudsmen and the Bank. Embedding MIS to support and manage a continuous improvement focus. International Business – proven track record of fostering and improving business links across borders particularly into Asia. Experience in international policy making and diplomacy.
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