Audrey Watts Email Address

Head of Business Benefit and Optimisation

I am a ground breaking, senior CE and Salesforce CRM expert. I work with companies to radically overhaul the customer experience or improve business effectiveness. Leading a number of key transformational change projects in New Zealand, I have developed strategic business transformations that increase customer engagement, grow market share and successfully engage staff at all levels. Leading multi disciplined teams I assist organisations I have worked with to achieve long-term organisational targets across cost containment, culture alignment, customer relationship and engagement and technology implementation and have implemented challenger selling across a global organisation. My knowledge of technology platforms and experience in leading development teams has led me to act as an “interpreter” between business and technology departments. A passionate customer advocate experienced in leading diverse teams of over 700 across multiple industries e.g. manufacturing, telco, banking, insurance, public and the retail sectors and have held financial responsibility of up to $190m across operational, project and capital expenditure budgets.I am skilled at implementing short-term tactical steps required to achieve business goals and objectives and have been able to achieve a focus on collaboration that streamlines business processes. An inspirational leader and coach I have a proven background supporting senior and operational teams in the strategic development of businesses.I have provided training and support to all levels and have successfully improved sales targets and positively impacted on bottom line results. Specialties: Change Management Salesforce CRM Challenger Selling Contact Centres Customer Experience Cultural Alignment Continuous improvement Project and Program Management Operations Managment Transformational Leadership People Development Contract and Supplier Management CRM Health and Safety P&L Management Sales Manageme Business and Leadership Coach