Pat Leason Email Address
@barclaycard.co.uk
Senior Operations Rigour Manager
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Experienced Senior Leader currently specialising in Operational Rigour. Working in collaboration with all three lines of defence to mitigate risk exposure and appropriate governance due diligence is in place. Experienced in Financial Crime Strategy and Control. Heading up the identification of Risk controls and the processes they sit in ensuring they align to Policy for senior reporting. Leading the closure of Fin Crime issues across 4 Business units covering the US, Germany and UK. Always interested in exploring new opportunities. My previous experience include a background in Compliance, Customer Service, Operational Management, and Human Resources. Driving business performance, developing policies and procesess that maximise performance and deliver effiencies, colleague engagement and Quality Assurance. Experience also includes Change Management and Incident Management. Assisted the development of a Contact Centre Management Diploma for Lancaster University. Specialties: Financial Crime, Regulator Engagement, Compliance, Recruitment, Union consultation, Colleague Engagement, Stake Holder Management
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