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Steve Fitzgerald Email Address


Job Title

Manager Monitoring and Network Operations Center

Ascend Learning

Our culture of accountability to our customers, and to each other, is at the heart of how we approach our work every day. Ascend Learning is built on delivering measurable results because our customers need analytics-based tools to measure their own...


A proven data center operations, ILTA, and monitoring subject matter expert with international leadership experience, built and led highly effective cross-functional and cross-organization 24x7 support teams in various global locations, including being both a provider and a consumer of managed service offerings. Highlights include implemented a robust framework for service management at several companies including implementation of ITIL service lifecycle management best practices, and created the first-ever 24x7 Network Operations Center for a healthcare private equity company, including implementation of several key monitoring tools across the enterprise. A work stream leader and key contributor toward a $9 million project involving consolidation of 20 data centers into one hosted facility with managed services partner. Strong drive for delivering continuous and measurable improvements. Passion for ensuring excellence, consistently meeting deliverables, managing and exceeding expectations, enhancing the customer experience, resolving technology, operational, process issues while continuously demonstrating value to the business. Specialties: • Data Center Management • IT Operational Management • Problem Management • Change Management • Incident Management • Business Process Outsourcing • Continual Service Improvement • Disaster Recovery • End User Service Support • Monitoring Tools • Vendor Management

Last University
Went to Holy Cross High School - Louisville, Ky
Is based in Leawood.

Other people working at Ascend Learning:

Ashley SiebeckerChief Technology Officer
Mary HullDirector Human Resources Operations
Jason WoodmanCo-Founder
Greg SebaskyChief Executive Officer
Paul SteinVice President, Chief Information Officer and CISO
Nancy GlabVirtual NCLEX Coach, NCLEX Item Writer, Consultant for Fundamentals Review Book
Whit FarringtonInformation Security and Compliance Director, Entrepreneur, International Volunteer
Andrew KayVice President of Engineering Operations
Jaime FiorucciHead of Strategic Projects
Aref MatinNetwork Engineer
Lawrence Gold**********@ascendlearning.com
Michael PaterTreasury Manager
Sydna KelleyHead of New Venture Business
Phil Charland**********@ascendlearning.com
Gina KelloggSenior Manager of Marketing Content Strategy

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