Steve Fitzgerald Email Address

Manager Monitoring and Network Operations Center

Our culture of accountability to our customers, and to each other, is at the heart of how we approach our work every day. Ascend Learning is built on delivering measurable results because our customers need analytics-based tools to measure their own...

A proven data center operations, ILTA, and monitoring subject matter expert with international leadership experience, built and led highly effective cross-functional and cross-organization 24x7 support teams in various global locations, including being both a provider and a consumer of managed service offerings. Highlights include implemented a robust framework for service management at several companies including implementation of ITIL service lifecycle management best practices, and created the first-ever 24x7 Network Operations Center for a healthcare private equity company, including implementation of several key monitoring tools across the enterprise. A work stream leader and key contributor toward a $9 million project involving consolidation of 20 data centers into one hosted facility with managed services partner. Strong drive for delivering continuous and measurable improvements. Passion for ensuring excellence, consistently meeting deliverables, managing and exceeding expectations, enhancing the customer experience, resolving technology, operational, process issues while continuously demonstrating value to the business. Specialties: • Data Center Management • IT Operational Management • Problem Management • Change Management • Incident Management • Business Process Outsourcing • Continual Service Improvement • Disaster Recovery • End User Service Support • Monitoring Tools • Vendor Management