Jonathan Lamoureux Email Address
@ajg.com
Vice President Service Delivery and Consulting Gallagher Student Health
Gallagher is an insurance company which provides insurance, risk management and consulting information.
SUMMARY OF QUALIFICATIONS •Senior leader with 25 Years of achievement in the healthcare operations service and consulting •Over 15 years of Student Health Insurance experience •B.S. Degree in Business Management magna cum laude from Emmanuel College •Senior Leader experienced in specialized areas of: *Health Insurance Operations *Customer Centric Process Modeling *Product Innovation & Implementation*Enterprise System Implementation *Process Automation *Strategic Partner Management *Case Deflection: IVR, Knowledgebase, content •Effective Leader; team-builder and motivator •Innovative thinker focused on operational efficiency and customer experience •Consultative and holistic solutions architect •Proven research and analytical/problem-solving abilities •Strong technical acumen and ability to leverage technology to enhance customer experience
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