General Manager Customer Advocacy and Insights
AIM, a specialty benefits management company.
Carelon Advocacy leads the industry in the management of high cost, high need populations. In our concierge complex care management solution (C3 Management), we leverage advanced analytics that are automated into our clinical workflows and 360 member dashboards to identify and engage at-risk and emerging risk members. We close the loop on the member's care journey, connecting them with health plan programs, point solutions and providers. Our results are stellar - 50%+ engagement, claims trend reductions of 12%-20%, average savings of $2,600 compared to a control group and an NPS score of 80+.
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