Tom Hayes Email Address

Group Chief Technology Officer

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Senior Digital/Technology leader, with proven track record of delivering transformational business outcomes and compelling customer experiences. Senior Executive Team member, with strategic approach to building enterprise wide digital capability and services. Authentic and ambitious leadership style in delivery of enduring organisational change, harnessing capability and talent across internal organisation and partner ecosystem. Role models, builds and inspires a high performance collaborative organisation. Advocate of customer centricity, Innovation, change and efficiency - encouraging and examining thought leading solutions to business transformation challenges. Compelling communication approach with ability to communicate strategies, solutions or operational priorities to all stakeholders at all levels for the organisation. Primary Skills Include: Executive Leadership, Digital Strategy Development, Technology Strategy, Creating High Performance Collaborative Organisations, Talent Development, Digitally Enabled Business Transformation, Customer Experience and Analytics, Digital Capability Development, DevOPs, Automation, Complex Transformation Programme Delivery, Partner Ecosystem Development, Operational Risk Management, IT Service Management (ITIL), Cyber & IT Service Assurance, Operational Risk Governance and Commercial Excellence.