Dave Burns Email Address

EMEA Information Technology Sec and Cyber Governance Specialist

Zurich Insurance Plc is an insurance company which offers commercial insurance, car insurance, home insurance.

Summary Highly accomplished and results-driven with outstanding track record of implementing ITIL/ISO practices in a multinational services organisations Widespread experience in engagement of strategic technology players across multi-vendor delivery models with emphasis on efficiency and value Excellent people management skills, building effective working relationships with stakeholders across all levels of business, IT and 3rd Party strategic partners. Global Reach experience having successfully managed on/off shore application and infrastructure support teams - circa 35 staff. Extensive experience in the transformation; optimisation and delivery of large scale critical IT Service Delivery Highly effective communication skills with ability to communicate strategies, solutions and operational priorities across all levels within an organisation Specialties: ITIL V3 Expert, ITIL V2 Manager, ITIL Certified Trainer ISO 20,000 Consultant, ISO 20,000 auditor Implementation of ITIL framework and successful achievement of ISO/IEC 20,000 certification Project Management around SDLC both Agile and Waterfall IT Audit, Compliance & Information Security Enterprise Vendor Management and Supplier relationship Global Reach - On/Off shore L1-3 Infrastructure & Application Support Green Belt Six Sigma