Kevin Hagen Email Address

NOC Manager

XIFIN delivers a highly automated application with integrated infrastructure services to support laboratory Accounts Receivable and financial management operations. XIFIN improves financial management, while targeting process errors that lead to bad debt, rework, and compliance liabilities. Closed-loop, rules-driven workflow automation addresses billing complexity. XIFIN Services manage, deliver, and maintain the entire infrastructure supporting AR including: connectivity, reference databases, payer requirements, transaction services vendors, hardware & software, as well as compliance/regulatory workflow logic.

Driven, dependable, and highly motivated Information Technology Systems professional with over 7 years of management experience and 18+ years experience in System Administration and Support. Extensive background spanning Infrastructure Solutions Design, Enterprise Support, Project Management, Customer Service, Datacenter Management, Cloud Management, and Team Management. Adept in Windows, VM Ware, and IIS with 7 years experience in delivering technological solutions to a wide array of stakeholders (from frontend clients to senior management). Proven success working with and troubleshooting complex, in-depth issues and business challenges while maintaining focus on bottom line results. Innovative and proactive self-starter well-versed and very agile operating in a fast-paced and always changing environment and technology, multimillion dollar, 24/7/365 Hosting, SaaS, IaaS, cloud environment. Organized and highly driven professional with a passion for developing and deploying IT initiatives ensuring project goals align with company/departmental missions, policies, and processes.Hiring Manager for IT Operations of Hosted and SaaS applications and products24/7/365 Data Center Management and SupportTechnology Infrastructure Planning/ImplementationManaging International Technology InitiativesM&A Consolidation/On-boarding of acquisitionsBudgeting and Capital Expenditure Planning and ManagementAudits; PCI DSS, SAS70 (Type I and II), SSAE16, SOC1, SOC2, and SOC3 certificationsData Center Operations - Best Practices from desktops to servers to firewallsCloud Computing - SAAS, IAASVendor Management/NegotiationsEnterprise Data Center design for private office buildings to company's with leased space in a datacenterLeadership and Mentoring staffGoal Setting centered on technology improvementsStaff reward and recognitionProactive CommunicatorStrong Strategic and Operational Technical Mindset