Luke Donaldson Email Address

Chief Customer Experience Officer WSFS Bank

WSFS Bank, the oldest, locally-managed bank headquartered in Delaware, offers banking and wealth management solutions for personal and business Customers.

Customer Experience, Technology, Strategy, Risk Management and Operations executive with broad experience within the financial services industry. Consistent track record of increasing profit, efficiency and engagement through process automation and improved operational models. Exceptional relationship building and leadership skills with a solutions focused and highly collaborative approach. Progressive leadership background in Customer Experience, CX Enterprise Technologies, Software Development, Information Security, Risk Management and Payments. Chief Experience Officer (CXO), Chief Innovation Officer (CINO), Chief Information Officer (CIO) and Chief Technology Officer (CTO). Member: Customer Experience Professionals Association (CXPA)