Shiv Vithal Email Address
@wm.com
Senior Executive of Digital Technologies
Waste Management is a provider of integrated environmental solution that manage and reduce waste from collection to disposal while recovering valuable resources and producing clean renewable energy.
LEADING DIGITAL ORGANIZATIONS TO ENABLE GROWTH AND OPTIMIZATION As a Senior Information and Technology Executive with a record of achievement aligning, connecting, and transforming the customer experience, sales, and service delivery, I’ve been privileged to lead teams that drive customer and employee innovation, optimize operations, and enable the business to scale and grow profitably. Over the course of my career, I’ve served as an inspirational and trusted leader to technology organizations with as many as 500 professionals. Working together we have driven the digital transformation of business operations and the customer experience for industry leaders in Finance and Logistics generating as much as $80B in closed loans and >$600M in EBIT. Some notable contributions include: •Driving innovation and digital transformation that enabled Waste Management to maintain its position as the #1 environmental company in the US with $64B in market capitalization. •Leading software development to transition Quicken Loans (n.k.a. Rocket Mortgage) from a brick-and-mortar company to the #1 online lender in the United States. •Transforming the Digital Customer Experience at Waste Management with a Cloud-based online and mobile experience platform. Seamlessly migrated OnPrem data centers to Private Cloud. Skills: Strategic Planning | Change Management |Product Strategy & Management | Digital Transformation |Data Center Migration | Product & Application Development | Cloud Computing (AWS) & Enablement | Talent Management, Offshoring & Insourcing |ERP | CRM |Marketing & Service Cloud | IoT| Organizational Design & Restructuring | Enterprise Architecture | Serverless Architecture | Operations Optimization |Last Mile Logistics |AI |ML |RPA |NLP | GIS |Scaling Agile | Stakeholder Engagement | Customer Journey Mapping |Edge to Enterprise | SG&A & Capital Management Blockchain | Tokens | NFT | Smart Contracts | dApps | Layer 0, 1, 2 protocols | Web3 | DAO
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