Mark Madsen Email Address

Senior Manager, Global Distribution

Waste Management is a provider of integrated environmental solution that manage and reduce waste from collection to disposal while recovering valuable resources and producing clean renewable energy.

Relevant Accomplishments * Built global software development and IT teams many times throughout career; including all development and service processes (e.g, agile, ITIL) * Hired and trained next generation leaders; always focused on succession planning * Created new telecom expense management cloud-based, multi-tenant product at Rivermine * Created software product for managing positions and related information at Monster Government Solutions (MGS) * Created new applicant tracking product at MGS * Created new reporting and analytics products at MGS * Created USA.gov and 100's of newspaper properties integrated with Monster.com * Defined IT strategy, including cybersecurity, at Waste Management (WM) * Deployed Agile methodology to over 600 people at global locations at WM * Created new WM.com (going through entire agency design and development experience) for account management and bill payment; online billing of $4b per year in payments; 20 million customers * Implemented enterprise contemned management solution at WM * Created market-based pricing solution at WM * Created Onboard Computing System at WM; deployed to 20,000 vehicles; automated work management system for servicing customers; 24x7 * Created Neteeza enterprise data warehouse with 15+ integrated applications; served reporting and BI needs of WM * Deployed SDWAN at WM (1,200+ locations) * Defined IT strategy, including cybersecurity, at Cleco * Deployed SDWAN at Cleco (100 locations) * Oversaw SAP S4/Hana stabilization and optimization programs at Cleco * Created a SAP S4/Hana business process center of excellence at Cleco * Deployed new customer portal for account management and bill payment at Cleco * Achieved cybersecurity C2M2 MIL3 at Cleco * Created "robotic process automation (RPA)" team and capability at Cleco * Defined Supply Chain strategy at Cleco