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Mazen Ghalayini Email Address


Job Title

Managing Director, Firmwide Customer Experience Practice Leader

West Monroe Partners

West Monroe Partners is a business and technology consulting firm specializing in Mergers & Acquisitions, Customer Experience, Advanced Analytics, Operations Excellence, and Performance Services.


Mazen Ghalayini is a creative and collaborative leader with more than 15 years of business advisory and management experience. Mazen is a Senior Director at West Monroe where he leads the Customer Experience practice in Chicago as well as co-leads the Customer Relationship Management (CRM) practice firm-wide. Mazen’s career has been focused on enabling the sales, marketing and service functions at his clients to create more effective, profitable and engaged customer experiences. Mazen’s experience includes facilitating visioning sessions with executives to create actionable strategies and roadmaps as well as leading global high performing teams of 100+ people through complex multi-year, multi-million dollar business transformation programs with cross-functional and technical implementations. Through all the business and technology initiatives Mazen has led, he has been keenly in tune with the people and organizational change implications and has guided his clients through complex change transitions. Specialties: Customer Experience and CRM Strategy, Organizational Change Management, Sales, Marketing and Service Process Modeling & Optimization, Customer Relationship Management, Salesforce.com, CRM and Digital Business Transformation, Software Selection and Implementation, Complex Program and Project Management (PMO)

Last University
Attended University of Illinois at Urbana-Champaign
Is based in Hinsdale.

Other people working at West Monroe Partners:

Brian Paulen*******@westmonroepartners.com
Julie MeyerBuilding the Next Generation of Leaders
Amy MarshallExecutive Assistant to the Chairman and Chief Executive Officer
Katie BinderHuman Resources Leader and Human Resources Operations Manager
Gavin PowellFarm Hand
Laura BrizgisSenior Manager, Corporate Transformation
Greg BusemanDirector of Business Development
A. Sanderson**********@westmonroepartners.com
Casey KarlovChief Commercial Officer
Joseph DaveyDirector Technology and Los Angeles Southern California
Lindsay MaanaviSenior Manager, Talent Acquisition
David TilsonDirector, Client Development Energy and Utilities
Caryn ('Lach') AlaviSenior Manager-Real Estate
Keith CampbellDirector and Partner and Transaction Advisory Services and Divestiture Deals Leader
Susan Stelter********@westmonroepartners.com
Will HindeManaging Director and National Practice Lead Healthcare and Life Sciences
Holly Kay****@westmonroepartners.com
Scott FitzgibbonsBusiness Development and Sales and Strategic Growth and Change Mgmt and Alliances
Paulette McKissic*********@westmonroepartners.com
Kristin ThompsonSenior B2B Marketing Leader
Corey CoscioniDirector of Strategic Alliance and Business Development
Michele CatalanoStrategy Execution Through People Development
J. Shah*****@westmonroepartners.com
T. Sukhu******@westmonroepartners.com
C. Hemphill*********@westmonroepartners.com
D. Schiff*******@westmonroepartners.com
P. Alejo******@westmonroepartners.com

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