Mazen Ghalayini Email Address

Managing Director, Firmwide Customer Experience Practice Leader

West Monroe Partners is a business and technology consulting firm specializing in Mergers & Acquisitions, Customer Experience, Advanced Analytics, Operations Excellence, and Performance Services.

Mazen Ghalayini is a creative and collaborative leader with more than 15 years of business advisory and management experience. Mazen is a Senior Director at West Monroe where he leads the Customer Experience practice in Chicago as well as co-leads the Customer Relationship Management (CRM) practice firm-wide. Mazen’s career has been focused on enabling the sales, marketing and service functions at his clients to create more effective, profitable and engaged customer experiences. Mazen’s experience includes facilitating visioning sessions with executives to create actionable strategies and roadmaps as well as leading global high performing teams of 100+ people through complex multi-year, multi-million dollar business transformation programs with cross-functional and technical implementations. Through all the business and technology initiatives Mazen has led, he has been keenly in tune with the people and organizational change implications and has guided his clients through complex change transitions. Specialties: Customer Experience and CRM Strategy, Organizational Change Management, Sales, Marketing and Service Process Modeling & Optimization, Customer Relationship Management, Salesforce.com, CRM and Digital Business Transformation, Software Selection and Implementation, Complex Program and Project Management (PMO)