John Gould Email Address

Information Security Manager

VocaLink is a financial services company which specializes in Payments, ATM Driving & Switching, Mobile Banking.

An experienced Team Manager, my expertise involves championing and driving excellence in customer service. I am calm under pressure, decisive, methodical and level-headed. I promote a ‘Customer First’ environment where there is a sense of urgency and success is the driver; An environment where performance opportunities are openly discussed, and individual and team achievements are frequently recognised and celebrated. I coach, support and engage my teams to consistently provide a superior level of service for their customers and merchants through each interaction every day. I believe in leading by example, having pride in what you do and taking ownership of what is expected of you in your role. That’s what creates trust, pride and loyalty, which are values that I strongly believe in both personally and professionally.