Kimbra Dearing Email Address

Customer Service Manager

This Thanksgiving will be the busiest for nationwide travel since 2007, with 48.7 million Americans expected to travel at least 50 miles this year, according to auto club AAA.

•25-year work experience including; Operations Coordination, Human Resources, Operations Analysis, and Logistics Management •Goal-oriented individual with strong work ethic •Proven customer service skills in a fast paced work environment •Track record of delivering customer incremental savings and improved service •Competent in all Microsoft Office applications •Detail Oriented, self starter •Developed lasting relationships with high profile Customers •Network optimization: routing customer orders in the most cost effective manner using various tools at my disposal including optimization software, Microsoft Excel, and Microsoft Access •KPI reporting: providing detailed metrics to customer on a routine basis and leading follow up meetings to review progress and understand trends •Internal Navigation on Customers behalf: work closely with other internal departments including Accounting, Operations, and Carrier Contracting to ensure the needs of my customer are being met •Owned Savings and Service initiatives: Work closely with the customer to resolve existing challenges as well as identify additional savings opportunities •On Time Service Improvement: Increased On-Time Delivery Service over 8% in less than 5 months •Managed RFP Process: Delivered results of improved service and cost avoidance in a time of market constriction Lead contact for customer with full P&L ownership •Responsibilities include annual and monthly budget forecasting, customer relationship management, day to day operations of an 18 member team, and all analytical reporting including cost, savings, and service (KPI) •Preparing and presenting Quarterly Business Reviews covering KPI’s, Savings, and Strategic/future opportunities