Stephen Murray Email Address

Innovator, Change Maker, Retail and E-Commerce Strategy, Consumer Experience Advocate

TicketNetwork is the leading-edge technology solutions provider in the ticket industry. With a real-time ticket exchange of more than 4.2 million tickets and cutting-edge Point-of-Sale software, TicketNetwork provides the best and most efficient solutions for ticket buyers and ticket sellers.

If I had to use one word to describe my career, it would be “innovation.” In every position I have held, I have had the opportunity to lead significant change. Some of this work has been to enhance customer service, drive revenue and profit, improve supply chain management and operations, optimize internal support, and build new teams to meet ever-changing challenges and opportunity for growth. In all cases, I have led important data and IT-based efforts to enhance results. Some of my most significant results have been in the following key areas: ► INNOVATIVE USE OF TECHNOLOGY: Incorporated new technologies to boost conversion, sales, data insights, operations performance, and overall profitability throughout multiple organizations. ► EXECUTION & CHANGE LEADERSHIP: Led rapid 60-day redevelopment and relaunch of FYE.com, stopping five years of continuous sales declines and delivering 40% sales growth in first year ► SUPPLY CHAIN MANAGEMENT: Envisioned and realized massive productivity, performance and expense improvements with Bed Bath & Beyond, Trans World Entertainment and other organizations. Each effort began with a detail review of current issues and creative implementation of technology. ► CUSTOMER & USER EXPERIENCE: Re-engineered customer and user experience strategies through all touch points including online/digital, contact center, and brick-and-mortar retail. ► TEAM BUILDING & CUSTOMER SERVICE TRANSFORMATION: Led a comprehensive sales-process development initiative to improve selling competencies of nearly 200 call center associates These are just a few key accomplishments in a career that has allowed me to lead and contribute to the success of varied and diverse companies. Some have been turnaround situations, others have been startups, and all have been challenging and interesting while giving me an opportunity to grow professionally. I am always pleased to connect with other professionals to share ideas and make new contacts.