Richard Milne Email Address

Vice President and General Manager Digital Science

Thermo Fisher Scientific is a provider of scientific instrumentation, reagents and consumables, software and services to the biotechnological and pharmaceutical sectors.

The Global Leader of eBusiness for Thermo Fisher Scientific Corporation. Based in Southern California, responsible for running www.thermofisher.com, fishersci.com and all other properties and digital assets the company has. Thermo Fisher scientific is a global B2B company serving all aspects of life and applied science. Our web presence is a global platform servicing biological research, applied science and Healthcare professionals - Over 65M visitors a year from Industry, Academia and Government - Transacts over 4.2Bn$ of eCommerce revenue across America, EMEA and Asia (including China and Japan), through direct ecommerce, eprocurement and onsite stocking program - Driving double digit channel growth over the last 5 years including opening up eCommerce in China - More than 2 million orders per annum - Over 1M products and 12,000 category specific pages translated into 12 languages - manage a team of over 200 web and digital marketing professional based in 4 different global regions Responsible for the long term strategic roadmap of all the digital channels through a team of Digital Product managers, the offsite digital marketing presence (search, social and display) through a Global Digital Marketing Team and the onsite digital experience (Information Architecture, Content Strategy, Merchandising and Commercial success of the the property). Current focus is on customer experience, strategically interconnecting our different properties and the long term roadmap - SMAC, search, content distribution and transactional excellence. Other major focus is driving improved experience through the scaled and operational use of data from systems.