Salim Jivraj Email Address

Senior Vice President and Chief Information Officer Direct Channels and Payments

TD Bank, America's Most Convenient Bank is one of the 10 largest banks in the U.S., with approximately 26,000 employees and deep roots in the community dating back more than 150 years. The Bank offers a broad array of retail, small business and commercial banking products and services to more than 8 million customers through its extensive network of approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida.

As Senior Vice President, Transformation and Shared Services for TD Insurance (TDI), I'm responsible for delivering the group's overall digital and business transformation strategy, as well as its approach to cross-functional shared services. I strive to create business value and efficiency, deliver innovative customer solutions, build engagement and enhance operational resiliency in a rapidly changing environment. Prior to my role at TDI, I was most recently Senior Vice President and Chief Information Officer, Digital Channel and Payments Technology Solutions - responsible for overseeing the bank's Digital, Contact Center, ATM, Branch and Payments technologies. Additionally, was also responsible for the Omni Channel IT strategy, including the design and implementation of technology solutions that span the enterprise with a goal of creating legendary experiences for its customers. I was also a founding member of UGO Mobile Solutions LP, an affiliate of TD Bank. As Chief Operating Officer, I directed the product strategy, innovation, delivery and operations functions – creating the best possible digital wallet for Canadian customers. I actively consult with start-ups and industry leaders on innovative, emerging capabilities such as digital assistants, chatbots and artificial intelligence (AI). I'm proud to be an active board member of NPower Canada, a charitable organization that assists underserved young adults secure meaningful, sustainable careers.