John Snead Email Address

Business Transformation and Technology Leader

TaskUs is an outsourced customer support provider for Internet companies that require high quality services. The company has supported more than 200 customers since 2008 like Uber, Groupon, Tinder and HotelTonight.

A strategic business leader with digital technology background focused on developing top performing teams, change management, and visionary transformative execution. Recognized strength in collaborative digital innovation, relationships and strategy influence at all levels. Hands on leadership experience with creating, communicating, and driving technology and application transformation initiatives in a broad range of business disciplines including product development, customer services, sales (wholesale, retail and partner channel), legal, marketing, field service and call center operations, manufacturing, logistics, accounting, finance, and operations. 20 plus years performing project, P&L/cost, and organizational management functions. Specialties: Leadership development, team building, business strategy, change management; operations; diversity & employee-centered culture, staff development (planning, selection, hiring, coaching, training/development), product innovation, process optimization, solution architecture, selection, implementation: ERP, CRM, operations; SaaS/PaaS; P&L/Cost mgmt; financial and operational analysis, forecasting, planning, budgeting, and scheduling; facilities master planning: construct/arch mgmt; multi-stage mfg planning; wholesale distribution; contract negotiation; capital equip. financing.