Matt Davies Email Address

Head of Customer Success

Target Group Limited is a provider of business process outsourcing and operational transformation across lending, savings and investments.

I’m the Head of Customer Success at Careercake.com - a dedicated e-learning platform for us all from we're job hunting, to when we want to further develop in our careers, or when we decide to start our own business venture and become and entrepreneur. As Head of Customer Success I work closely with our customers, listening to what they need from us, then I work with experts in that chosen field to develop online courses that raise the bar and deliver excellent E-learning experiences. Some of My Key Achievements: - Developed and Implemented a people strategy into British Gas Cardiff, winner of the Best Contact Centre in the EU Contact Centre Awards 2014 and second in the World Contact Centre Awards. -Proudly part of the HR Team that Won the 'Support Team of The Year' award at the Welsh Contact Centre Awards in 2013. - In all aspects of my life I make sure I build meaningful relationships; making people feel seen, valued and heard.